If you are dissatisfied for any reason with an item purchased on BurkeDecor, we are happy to process a return. The only exceptions to this return policy are wallpaper orders and special orders. Due variations in dye lots, we are unable to accept wallpaper returns. Special Orders are defined as orders that are made directly through a customer service representative and the receipt for which clearly state returns are not allowed.
RETURN PROCEDURES: Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.
RETURNING ORDERS OVER $50: Customers must obtain a Return Authorization from customer service. If items are being returned due to defect or breakage, Burke Decor will comp the cost of shipping.
If items are returned for any other reason, a 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Burke Decor or one of our affiliates. For returns of rugs, lighting, furniture and planters the cost of the initial shipment plus a 5% return fee will be deducted from the return credit. Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees.
RETURNING ORDERS UNDER $50: Orders that initially paid a $6 flat rate on shipping will be credited their order subtotal, calculated prior to the $6 flat rate shipping charge.
RETURNING ORDERS FROM OUTSIDE THE 48 US CONTIGUOUS STATES: International orders and orders shipped to Hawaii or Alaska will be credited, less the initial cost of the shipment. Before making a return, you must contact us for specific return instructions.
EXCHANGES: If you wish to make an exchange for another item on BurkeDecor.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization.
Items must be post-marked within 30 days of the initial delivery date. Items must be unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. Once we receive and inspect the item, refunds will be issued. If your order included sales tax, the amount of the sales tax will also be credited back. ALL RETURNS & ORDER CANCELLATIONS: Please allow 1-2 weeks for credits to post.
Please contact customer service (firstname.lastname@example.org) for more information on returning an item and to receive a Return Authorization.