RETURNS & EXCHANGES

If you are dissatisfied for any reason with an item purchased on Burke Decor, we are happy to process a return. The only exceptions to this return policy are wallpaper orders, special orders, and items noted as FINAL SALE (shown in red on the product page). Due variations in dye lots, we are unable to accept wallpaper returns. Special orders are defined as orders that are made directly through a customer service representative and the receipt for which clearly state returns are not allowed and or are notated in the product description as SPECIAL ORDER. Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours. 

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts.  

** All items must be shipped back securely within their original, protective outer packaging/box, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

IF ITEM(S) CAME WITH AN OUTER/PROTECTIVE BOX AND A MANUFACTURER'S BOX/PACKAGING, DO NOT SHIP BACK IN ONLY MANUFACTURER'S BOX - MUST HAVE PROTECTIVE OUTER BOX FOR PROTECTION. DO NOT EXCESSIVELY TAPE OR  MARK MANUFACTURER'S BOX.

If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 1-2 weeks for refund credits to post. Credits may take longer to post depending on your bank card issuer.

RETURN PROCEDURES: Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or is defective, customers must notify our customer service representatives within 7 days of original delivery date without exception.

SCHEDULED RETURN/EXCHANGE PICKUP: If for any reason there is scheduled pickup from any courier service, Burke Decor is not responsible for any damage or theft of item(s).

RETURNING ORDERS OVER $50: Customers must obtain a Return Authorization from customer service.

A 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Burke Decor or one of our affiliates.  For returns of rugs, lighting, furniture and planters the cost of the initial shipment plus a 5% return fee will be deducted from the return credit. Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 1-2 weeks for refund credits to post. Credits may take longer to post depending on your bank card issuer.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or defective, customers must notify our customer service representatives within 7 days of original delivery date without exception.

RETURNING ORDERS UNDER $50: Orders that initially paid a $7 flat rate on shipping will be credited their order subtotal, calculated prior to the $7 flat rate shipping charge, plus a 5% return fee that will be deducted from the credit.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 1-2 weeks for refund credits to post. Credits may take longer to post depending on your bank card issuer.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or defective, customers must notify our customer service representatives within 7 days of original delivery date without exception.

RETURNING ORDERS FROM OUTSIDE THE 48 US CONTIGUOUS STATES: International orders and orders shipped to Hawaii or Alaska will be credited, less the initial cost of the shipment. Before making a return, you must contact us for specific return instructions.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 1-2 weeks for refund credits to post. Credits may take longer to post depending on your bank card issuer.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or defective, customers must notify our customer service representatives within 7 days of original delivery date without exception.

EXCHANGES:  If you wish to make an exchange for another item on BurkeDecor.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization.

All returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Items must be, and arrive back to our warehouse, unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. 

All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.

DAMAGED OR DEFECTIVE ITEMS: If any item arrives damaged or defective, customers must notify our customer service representatives within 7 days of original delivery date without exception.

Once we receive and inspect the item, refunds will be issued. If your order included sales tax, the amount of the sales tax will also be credited back. ALL RETURNS & ORDER CANCELLATIONS: Please allow 1-2 weeks for credits to post.

Please contact customer service (orders@burkedecor.com) for more information on returning an item and to receive a Return Authorization.