RETURNS & EXCHANGES
We are increasing our return window from 30 to 60 days, effective for orders place from 3/16/20 on. Please note, we do not want our customers to have to worry about return shipping deadlines. Please review detailed terms of our returns + exchanges below.
If you are dissatisfied for any reason with an item purchased on Burke Decor, we are happy to process a return. The only exceptions to this return policy are wallpaper orders, special orders, and items noted as FINAL SALE (shown in red on the product page). Due variations in dye lots, we are unable to accept wallpaper returns. Special orders are defined as orders that are made directly through a customer service representative and the product description and receipt for which clearly state returns are not allowed and or are notated in the product description as SPECIAL ORDER. Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours.
All returns & exchanges must be post-marked within 60-days of the initial delivery date without exception.
Burke Décor reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage, installation or misuse by the client. All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception. Damaged and unpackaged returns will not be accepted.
If you have received item(s) that are incorrect or damaged, please notify our Client Services team within 48 hours at firstname.lastname@example.org to file a claim. Any notifications or claims outside of that window will not be honored. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to sender.
RETURN PROCEDURES: Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.
DAMAGED OR DEFECTIVE ITEMS: If your orders is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.
SCHEDULED RETURN/EXCHANGE PICKUP: If for any reason there is scheduled pickup from any courier service, Burke Decor is not responsible for any damage or theft of item(s).
EXCHANGES: If you wish to make a one-time exchange for another item(s) of equal or greater value on BurkeDecor.com or one of our other websites, we will waive all return fees. Please contact us in advance for an Exchange Authorization. Please note anything of greater value, we can send you a custom checkout link for the difference of the exchange.
Unless and item is being exchanged, a 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to Burke Decor or one of our affiliates. For returns of rugs, lighting, furniture and planters the cost of the initial shipment plus a 5% return fee will be deducted from the return credit. Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees.
RETURNING ORDERS UNDER $50: Orders that initially paid a $7 flat rate on shipping will be credited their order subtotal, calculated prior to the $7 flat rate shipping charge, plus a 5% return fee that will be deducted from the credit.
All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material, or items must be repackaged with adequate, protective material and an outer box/parcel without exception.
If your order included sales tax, the amount of the sales tax will also be credited back. Please allow 7 to 14 business days for refund credits to post. Credits may take longer to post depending on your bank card issuer.
We do not accept RETURNS or EXCHANGES for items delivered outside the 48 Contiguous U.S. States.
Please contact customer service (email@example.com) for more information on returning an item and to receive a Return Authorization.